As the COVID-19 situation continues to escalate, our thoughts are with the people who have been affected. We hope that yourself, your family, friends and colleagues are out of harm’s reach, and are taking the necessary measures to keep safe and well.
As our valued customer, we wanted to inform you that Topnet is monitoring the COVID-19 situation and taking the necessary precautions to protect our employees’ health and well-being and preserving our systems to ensure we meet your needs.
Topnet team stand ready to assist you through these uncertain times.
At this stage, we would like to assure you on our efforts to contain the spread of the virus and support you for business continuity:
• Avoid visits and meetings: Our sales team is always available to support you with quotations and technical queries. However, we have decided to cut down visits and meetings. If you have any issues to discuss, we will be happy to have a telephone call or video conferencing to understand your needs and offer the right solution. We can also arrange any technical briefing remotely.
• Product Availability: Over the recent months we have made efforts to fine tune our inventory profile giving you the confidence that we have the right products in our warehouse in sufficient quantities to support you through your projects. Additionally, we continue to get shipments from our principals. Our operations team is working hard to keep you updated on the status of your orders.
• Delivery of Orders: We are happy to inform you that we will clear customs documentation and arrange delivery to anywhere in UAE through our partners in logistics without any additional charges. This will eliminate the need for your people to visit our warehouse for collection.
• Personal Hygiene and Social Distancing: Our employees have been trained well on the steps to keep themselves safe by following the Ministry of Health guidelines on personal hygiene and social distancing.
• Technology Infrastructure: All our employees are set up to work from home if they are unable to work from office. Our IT systems are set up to serve you as efficiently as we always are with our sophisticated ERP and CRM systems.
Please contact us for any support you need.
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